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What features
come with ChiliTech Digital Voice?
Every ChiliTech Digital Voice calling plan includes the
following features at no additional cost: Enhanced Voicemail, Call Waiting,
Caller ID with Name, Call Waiting + Caller ID, Call Forwarding, Call Transfer,
Repeat Dialing (*66), Call Return (*69), 3-Way Calling, Inbound & Outbound
Call Logs, and Missed Call Logs. Visit the features page
for more information.
Am I able to
manage my features online?
Yes, you can! Just log into the Account Center at
https://www.chilitech.net/AccountCenter. You can manage all of your
features, listen to your voicemails, and view your call history details.
Can I make
international calls using ChiliTech Digital Voice?
Yes. International calling is a standard feature with all
ChiliTech Digital Voice calling plans, so you do not need to pay an extra
monthly fee for international calling access. You will simply be charged our
everyday low per-minute rate for the international areas that you call. Please
visit the International Rates page to find out the
current per-minute rate to any international destination.
What is a
virtual number?
A virtual number is an additional phone number that rings
to your main number. You can set up different numbers in different locations
where you may have friends and family so they will be able to call you for
free! Each virtual number costs $4.95 per month.
How can I add
virtual numbers?
To check the availability of virtual numbers in specific
areas, or to add a new virtual number, contact Customer Support at (866)
782-4454.
How does 3-Way
Calling work?
With ChiliTech Digital Voice 3-Way Calling, you can connect
with two other parties at the same time. The three of you can talk at the same
time.
1) Simply dial your first party as you normally would.
2) Once connected, press the flash button on your phone and dial your second
party.
3) After the second party is connected, press the flash button again and you’re
all connected.
How do I
retrieve my voicemail messages?
If you want to hear your voicemail message from your home,
dial *98 on your phone and follow the prompts. If you are away from home and
would like to listen to your voicemail, you can dial the voicemail access
number at (570) 601-6700. You can also listen to your voicemail messages online
at https://www.chilitech.net/AccountCenter.
Does ChiliTech
Digital Voice support distinctive ring?
We do not currently support this feature. If you have
distinctive ring on the number you are porting, you will lose this feature.
Will I be able
to use 411 with ChiliTech Digital Voice?
Not at the moment, but we are working on this.
Will my phone
number be listed in the telephone book?
No, at this time your number and name will not be listed in
the telephone book.
Do home
alarm systems work with ChiliTech Digital Voice?
If you have a monitored alarm system that requires a phone
line, find out your alarm company's policy on VoIP service. Some companies
allow the use of VoIP service for monitoring, and others require that you use
cellular service or a traditional phone line with basic service.
Can I fax
using ChiliTech Digital Voice?
Yes. You can fax on your regular line; however,
successfully trasmitting a fax depends largely on the receiving fax machine and
the quality of your broadband Internet connection. If you are having trouble
sending or receiving faxes, try lowering the baud rate on the fax machine to
9600. Also, if your fax machine has the ECM feature, try disabling it.
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