ChiliTech Digital Voice - Broadband Phone Service

Account Center

ChiliTech is committed to preserving the privacy of our customers (Customers) and visitors to our web site (Visitors). The ChiliTech Privacy Policy exists for the benefit of both Customers and Visitors to raise awareness about the use of personal information. ChiliTech advises that all Customers and Visitors read this policy carefully.

What Does ChiliTech Consider Personal Information?
At the time of sign-up, ChiliTech collects identification, contact, and billing information from Customers. Such information includes: your name, mailing address, phone number, e-mail address, and credit card/bank transfer information. Service-related information is also stored by ChiliTech, such as account login, password, and usage history. This information, as well as any other information that can be used to identify an individual Customer or Visitor, is considered personal and confidential. ChiliTech handles personal information within the guidelines set forth in this policy.

Sharing Personal Information
It is ChiliTechs policy not to rent, sell, or share your personal information to any third party for any reason. In rare cases, it may be necessary to share the personal information of a Customer or Visitor with law enforcement personnel to satisfy legal mandates, such as the Electronics Communications Privacy Act and Childrens Online Privacy Protection Act of 1998.

Aggregate Information
Aggregate information about Customers and Visitors may be shared with ChiliTech affiliates or media partners for the purposes of market trends analysis and research. This aggregate information cannot in any way be related to individual Customers or Visitors. Such aggregate information includes: web site traffic statistics, demographic statistics, usage trends, and referral source statistics.

Cookies on the ChiliTech Web Site
ChiliTech uses cookies to collect generalized traffic information on the ChiliTech web site. Cookies may also be used to store preference information on customizable pages. All cookies on the ChiliTech web site are generated and read only by ChiliTech. Cookies on the ChiliTech web site do not include sensitive information and are not used to track your web surfing outside of the ChiliTech web site. ChiliTech does not require that Customers or Visitors accept cookies in order to use the web site, but access to certain features, such as the Account Manager and Personalized Start Page, may be limited without accepting cookies (otherwise, we cannot verify your identity while accessing these features).

Protection of Personal Information
ChiliTech employs many security measures to prevent unauthorized access to or misuse of your personal information. These security measures protect the transmission, storage, and retrieval of your personal information. Any attempt to gain unauthorized access to the personal information of Customers or Visitors is illegal and will be prosecuted to the fullest extent of the law.

E-mail Correspondence
E-mail correspondence sent to ChiliTech is responded to by using the return e-mail address on the original message. ChiliTech does not use the return e-mail address for any other purpose and does not share the return e-mail address with any third party.

How to Modify Your Personal Information
ChiliTech offers Members the opportunity to access or modify information provided during sign-up. To access or modify such information, contact our Customer Service Department at 866-678-6858.

Where to Direct Questions About ChiliTech's Privacy Policy
If you have any questions about this Privacy Policy or the practices described in this document, you may contact:

Customer Service
ChiliTech Internet Solutions, Inc.
210 Market St
Williamsport, PA 17701
privacy@chilitech.net

Revisions to This Policy
ChiliTech reserves the right to revise, amend, or modify this policy, our Terms of Service and our other policies and agreements at any time and in any manner. The most recent version of the ChiliTech Privacy Policy will be located at http://www.chilitech.net/policies/privacy.

Call (866) 782-4454

Traditional phone service features like Caller ID, Call Waiting, Call Return (*69), and Repeat Dialing (*66) work exactly the same way with ChiliTech Digital Voice - and they're included FREE with any calling plan!